Shipping policy

Shipping Policy

The Secret of Health ("we," "us," "our") operates  Thesecretsofhealth.com (the "Website"). By placing an order through this Website, you agree to the shipping terms outlined below. These terms exist to set clear expectations and protect both parties throughout the fulfillment and delivery process.

1. General

All orders are subject to stock availability. While we work hard to keep our website inventory accurate, occasional stock discrepancies may occur. If an item in your order is unavailable at the time of purchase, we will:

  • Ship the available items to you, and
  • Contact you to ask whether you'd like to wait for the backordered item to be restocked, or receive a refund for that item.

2. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. The amount shown at checkout is the final shipping price you will pay — there are no hidden fees added after purchase.

3. Delivery Timelines

3.1 Domestic Shipping

Domestic orders are typically in transit for 2–7 business days.

3.2 International Shipping

International orders are typically in transit for 4–22 business days, depending on destination and courier selected. A more specific estimate will be shown at checkout once you choose your courier.

3.3 Order Processing

  • Orders placed before 12:00 PM (PDT / UTC-07) are dispatched the same day.
  • Orders placed after this time are dispatched the next business day.
  • Our warehouse operates Monday–Friday, standard business hours, and is closed on national holidays. We take steps to minimize any resulting delays.

3.4 Delivery Time Exceeded

If your order has not arrived within the estimated delivery window, please contact our customer service team so we can investigate with the courier.

4. Order Changes

4.1 Change of Delivery Address

You may request a change to your delivery address at any time before your order has been dispatched. Once dispatched, we are unable to redirect the shipment.

4.2 Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already shipped, please refer to our Returns section below.

4.3 Out-of-Stock Items

If an item in your order is out of stock, we will hold the rest of your order and wait for restocking before dispatch, unless you request otherwise.

5. Shipping Destinations

5.1 P.O. Box Addresses

We ship to P.O. Box addresses via postal service only. Courier delivery is not available for these addresses.

5.2 Military Addresses

We ship to military addresses via USPS only. Courier delivery is not available for these addresses.

6. Tracking

Once your order is dispatched, you will receive a tracking link by email so you can follow your shipment's progress in real time.

7. Damaged or Lost Parcels

7.1 Damaged in Transit

If your parcel arrives damaged:

  • If possible, reject the delivery from the courier and contact our customer service team immediately.
  • If the parcel was delivered without you present, contact customer service with details and photos of the damage.

We will process a refund or replacement once the courier completes their investigation into the claim.

7.2 Lost in Transit

If your parcel is lost in transit, we will process a refund or replacement once the courier confirms the parcel as lost following their investigation.

7.3 Insurance

All parcels are insured for loss and damage up to the value declared by the courier.

8. Duties & Taxes

8.1 Sales Tax

Applicable sales tax is already included in the displayed product price.

8.2 Import Duties & Taxes (International Orders)

International shipments may be subject to import duties and taxes upon arrival, which vary by country. Customers are responsible for these charges and are encouraged to check destination-country requirements before ordering.

If you refuse to pay duties or taxes upon arrival, the parcel will be returned to us at your expense. You will receive a refund for the value of the goods, minus return shipping costs. Original shipping charges are non-refundable.

9. Returns

9.1 Change of Mind

We accept change-of-mind returns if:

  • Requested within 10 days of receiving your item, and
  • The item is returned unused, in original packaging, and in resalable condition.

Return shipping is at the customer's expense and must be arranged by the customer. Once we receive and approve the return, we will issue store credit for a future purchase and notify you by email. Refunds cover the value of the goods only — original shipping charges are not refunded.

9.2 Warranty Claims

We honor valid warranty claims submitted within 90 days of receipt.

  • Customers pay return shipping upfront; this cost is reimbursed upon a successful claim.
  • Claims are processed within 7 business days of us receiving the returned item.
  • Once approved, you may choose: (a) refund to original payment method, (b) store credit, or (c) a replacement item (subject to stock availability).

10. Contact Us

For any questions about shipping, tracking, or a return, please reach out to our customer service team through Thesecretsofhealth.com.

Last updated: August 2026